Customer Relations

VAAP Customer Relations offers a comprehensive support package that not only protects but also extends the life of your investment in VAAP products and business solutions. With multiple support packages to choose from, VAAP lets you select the right level of support that best fits your business needs. At VAAP, we believe, each customer is unique and the user base always has a specific point of views towards implementing business solutions to their environment.

A customer service experience can change the entire perception a customer has of the organization and products and solutions they implement. VAAP values each customer as a valued solutions partner and our VAAP Customer relations team provisions a variable support model and service to customers that plays an important role in an organization’s ability to systematically implement solutions and work closely before, during and after a purchase of our products and solutions. We invite you to request to speak with a VAAP Customer Relations to learn more.

VAAP’s Select Care is designed for firms that require a more personalized approach to supporting their sophisticated user base and global enterprise environment. By emphasizing a consistently available stream of communication, this option helps you maximize your VAAP investment, and minimize operational downtime.


VAAP Select Care includes all of the features of VAAP Premium Care, plus the following:

  • A dedicated senior advisor to act as a single point of contact
  • Direct access to level 2 support (subject matter experts)
  • 24×7 emergency support for all your mission critical cases
  • Priority case handling with enhanced service levels
  • Proactive case reviews
  • Automated case escalations
  • Product release notifications
  • 20% discount on all Public VAAP University Classes
  • Complimentary admission to VAAP’s annual users conference
  • Up to ten authorized support contacts
  • Annual case limit of 100 cases

To learn more, download the VAAP Select Care with Term/SaaS product sheet.

Contact Information :

Telephone Numbers: 1-571.367.4330
FAX : 1-571.367.4330
Email :
Customer Relations Business Hours: 8:00 am – 9:00 pm – EST



VAAP’s Customer Care Centers are located in various locations around the globe. Each local office recognizes most major public holidays in their region. This means that on major holidays, support for general issues in these regions will be closed. However, if you subscribe to the Premium Care or Select Care plans, expanded emergency coverage is available during holidays. Additionally, VAAP Support users can submit a case on-line at any time and a support analyst will respond when we open for business. List of Holidays…